Author: CFerguson

American Business Telephone & Technologies, LLC

1651 Tolland turnpike
Manchester, Connecticut, ct 06042
tel:(860) 643-2200 fax:(860) 649-9963
Email: Cliff.Ferguson@abtelephone.com

Shop Rite of Enfield

At the beginning of 2010, Wakefern Foods had just completed its acquisition of multiple Shaws supermarket locations in Connecticut. It was official; Shop Rite would be adding more stores to its chain.
A case in point is Shop Rite of Enfield, owned by Miller Family Farms (Miller family farms-Charles Miller, Ray Miller, Mary Beth Miller and families). ABT&T was chosen by Shop Rite of Enfield to get the phones up and running by the mandatory opening date. There was much work to be done, including cabling, phone systems service, adding phone lines, consulting, troubleshooting, programming and training.
It was decided in terms of cost and operations efficiency to keep the current Vertical Networks phone system in place, expand it and make it functional. The appropriate greetings were recorded, voice mail boxes added, and phones set up for HR, managers, and departments. All phones were relabeled, tested, and up and running for grand opening day.
With the success of the phone system rollout, owner Charles Miller had other technology needs. ABT&T provided a modern Motorola-Talk-About Walkie-Talkie system which allowed all store representatives to stay in constant contact. The system was selected due to its dependability, battery endurance, range and clarity.
A few months after opening, more needs began to surface, such as the overhead paging and music system. One half of the store was bathed in ample sound, while in the rest of the store you could barely hear anything. The solution was re-cabling, installing new controls, rack mounting components, adding speakers, announcement device and fully balancing system. Now with all of these systems working to their fullest potential, Shop Rite of Enfield is able to operate efficiently.

Summary
Met opening date
Consultative Telecom advisement
Reutilized, improved and upgraded systems
Provide ongoing hardware support